Privacy Policy — WordIt

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, password, and contact details.
• User Content: Complaint descriptions, recipient details, attachments (photos, audio).
• Payment Information: Processed securely by third-party providers (e.g., Stripe); we do not store full payment card details.
• Usage Data: IP address, device type, browser, operating system, log data, and analytics (e.g., via PostHog).
• Voice & AI Features: Audio recordings, transcripts, and text inputs processed by AI providers to generate draft outputs.

2. How We Use Information

We use your information to:

• Provide and improve the WordIt service.
• Process payments and manage subscriptions.
• Personalize features (e.g., pre-fill common placeholders).
• Communicate with you about service updates, billing, and support.
• Conduct analytics and monitor performance.
• Comply with legal obligations.

3. AI-Generated Content Disclaimer

WordIt uses artificial intelligence to help generate draft complaint letters and related content. You understand that:

• AI outputs may contain inaccuracies or omissions.
• AI outputs are for drafting and informational purposes only.
• Outputs are not legal, financial, or professional advice.
• You are solely responsible for reviewing and editing any generated content before relying on it.

If you need legal or other professional advice, please consult a qualified professional.

4. Sharing of Information

We do not sell your personal information. We may share data with:

• Service Providers: Hosting (e.g., Vercel), database (e.g., Supabase), AI providers (e.g., OpenAI), analytics (e.g., PostHog), and payment processors (e.g., Stripe).
• Legal Authorities: When required by law or legal process.
• Business Transfers: If WordIt is involved in a merger, acquisition, or sale of assets.

5. Data Retention

We retain information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and data at any time.

6. Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR or CCPA, including:

• Accessing, correcting, or deleting your personal data.
• Requesting data portability.
• Opting out of certain uses of your data (such as marketing).

To exercise these rights, contact us at support@wordit.app.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

WordIt is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal data from children.

9. International Users

If you use WordIt outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the latest version. Material changes will be communicated through the Service or by email.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: